Privacy Policy
Privacy Policy for Starlift Co. Ltd.
Starlift Co. Ltd. (“Starlift,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, whether through our website, mobile applications, or other channels related to our heavy equipment rental services in Saudi Arabia. By engaging with our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the practices described herein, please do not access or use our services.
1. Introduction
At Starlift, we understand that your personal data is important. We are dedicated to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy is designed to provide clear information about the types of data we collect, why we collect it, how it is used, and the measures we take to ensure its protection. We also outline your rights in relation to your personal data and how you can exercise those rights.
2. Information We Collect
We may collect and process the following categories of personal information:
a. Personal Identification Information:
When you contact us, register for an account, or engage our services, we may collect details such as your name, postal address, email address, telephone number, and any other information you voluntarily provide.
b. Transactional Information:
This includes data related to your equipment rental activities, such as rental dates, equipment types, billing information, and payment details. Our payment processing may involve third-party service providers who are bound by contractual obligations to maintain your confidentiality.
c. Technical Data:
We automatically collect information about your interaction with our website and digital platforms. This may include your IP address, browser type, device information, operating system, referring URLs, pages visited, and the dates/times of your visits.
d. Usage Data:
We gather data on how you navigate our website and use our services. This includes data regarding your clicks, time spent on pages, and other behavioral analytics that help us understand user engagement and improve our service offerings.
e. Communication Data:
If you contact us directly through email, phone, or any other communication channels, we may record and store the details of your communications to facilitate an effective response to your queries.
3. How We Use Your Information
Starlift uses the information we collect for various purposes, including but not limited to:
a. Providing and Managing Services:
We use your personal information to process equipment rental requests, manage your bookings, process payments, and deliver customer support. This also includes sending service-related notifications, invoices, and updates regarding your rentals.
b. Enhancing Our Offerings:
Data collected about your usage of our services helps us to improve our website, tailor our offerings to better meet customer needs, and develop new services. We may use aggregated or anonymized data for internal research and analytical purposes.
c. Communication and Marketing:
With your consent, we may use your personal information to send newsletters, promotional materials, and other communications about our products, services, and special offers. You may opt-out of these communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
d. Compliance and Legal Obligations:
We process your data to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from public authorities, enforcing our terms and conditions, or protecting the rights, property, or safety of our customers, employees, or others.
e. Security and Fraud Prevention:
Your data is also used to help safeguard our systems against fraud and other unauthorized or illegal activities. This includes monitoring transactions and ensuring the integrity of our services.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties except in the following circumstances:
a. Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our business, processing transactions, or providing services to you. These third parties are obligated to maintain the confidentiality and security of your personal data and are only allowed to use it as necessary to perform services on our behalf.
b. Legal Requirements:
Your information may be disclosed if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
c. Business Transfers:
In the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets, your personal information may be part of the transferred assets. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
d. With Your Consent:
In situations where we need to share your information beyond the circumstances listed above, we will obtain your consent before doing so.
5. Data Security
We implement a variety of security measures designed to protect your personal information. These include:
- Encryption: Sensitive data transmitted online is encrypted using industry-standard encryption protocols.
- Access Controls: We restrict access to personal data to employees, contractors, and agents who require access to fulfill their responsibilities.
- Regular Monitoring: Our systems are regularly monitored and tested for vulnerabilities. In the event of a data breach, we have protocols in place to promptly investigate and mitigate any potential impact.
While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.
6. Data Retention
We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods may vary based on the type of data and the nature of your interaction with our services. Once the data is no longer required, we will take reasonable steps to securely dispose of it.
7. International Data Transfers
Your personal information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We ensure that any such transfer of data is subject to appropriate safeguards and is done in accordance with applicable legal requirements.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:
a. Access:
You have the right to request access to the personal information we hold about you.
b. Correction:
If you believe that any personal information we have is inaccurate or incomplete, you have the right to request that it be corrected.
c. Deletion:
Subject to certain exceptions, you may have the right to request the deletion of your personal data.
d. Objection and Restriction:
You may have the right to object to or restrict our processing of your personal data under certain circumstances.
e. Data Portability:
You may have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.
9. Use of Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyze how you use our services. Cookies are small data files stored on your device that help us remember your preferences and understand how our website is used. You have the option to disable cookies through your browser settings; however, please note that some parts of our website may not function properly if cookies are disabled.
10. Third-Party Websites and Services
Our website may contain links to other websites or services that are not operated by us. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and share your personal information.
11. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor without parental consent, we will take steps to delete such information as soon as possible. If you believe that we have collected information from a minor, please contact us immediately.
12. Changes to This Privacy Policy
Starlift reserves the right to update or modify this Privacy Policy at any time. Any changes we make will be posted on this page with an updated revision date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our services after any modifications signifies your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. You can reach us through the following methods:
- Mailing Address:
Starlift Co. Ltd.
P. O. Box 73718,
Al Khobar 31952,
Kingdom of Saudi Arabia - Telephone:
+966 54 592 7633 - Email:
info@starlift-sa.com
Our dedicated privacy team is available to address your inquiries and will work diligently to resolve any concerns you may have regarding your personal data.
14. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. We are committed to safeguarding your personal information and appreciate the trust you place in us. Our goal is to maintain transparency regarding our data handling practices and ensure that your privacy is respected in every interaction with Starlift.
Thank you for choosing Starlift Co. Ltd. for your heavy equipment rental needs. We value your privacy and are dedicated to providing a secure and trustworthy service.